• Ability to consistently deliver exceptional service experiences.
• Consistent use of active listening skills with a focus on capturing client needs, urgency and issue details.
• Consistent use of soft skills communication, oral and written.
• Designing, creating and debugging SQL Queries, Packages, Procedures, Functions, Views and Triggers.
• Replicating issues reported by clients and work with Quality Assurance and Development teams to deliver solutions.
• Performing data management for clients including database changes required for software updates, data correction, data conversion, data importing and manipulation.
• Documenting actions taken on support incidents and logging resolutions in a clear and concise manner.
• Effective queue and workload management.
• Providing technical support via email and/or phone.